al H Ory

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Verified Reviewer
| map-marker Rockwell City, Iowa

Defective PTU for a 2011 MKX part number 600234XD

10/18/23 ordered a ptu unit 600-234xd installed only to find when i was going to fill with fluid that the fill plug and drain plugs were covered with blackened gear lube and metal filings,also drained some nasty looking lube,.called and,sent photos dorman rep. was helpful.Rock auto sent another 11/06/23,which took some time to get. then at a $500. labor expense it was changed. Now the pinion seal and axle shaft seal are leaking. Rock auto will only do a refund because this is the second problem on the same part #. Will have to buy another as well as the $500. labor.This time all i get is a run around from Dorman. .I believe you have a issue. Your reps say i'm the only one to have these problems.I have owned my repair shop for 47 years,in the past i have had good results with Dorman. What is going on? Am i out $1000.I think you are selling old units cleaned up as NEW when they are used and repaired. and very poorly at that. Al Hepp with Hepp Service Center Inc Rockwell City Ia. 712-297-****.
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Loss:
$1000
Pros:
  • Used to have quality parts
Cons:
  • Selling used parts for new

Preferred solution: SOME HELP

Susan B Wwa

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Verified Reviewer

Confused

I called to have Dorman CC clarify their description of a part they sell for my old car. It is very hard to find and dealer doesnt carry anymore. Woman on the phone was great! Fast and courteous and went beyond to see if she could help me find it. She cleared up my confusion. It was a good call. Thumbs up.
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Pros:
  • Reliable products
Cons:
  • Not always in stock

User's recommendation: Call, don’t chat.

Anonymous
map-marker Orchard Park, New York

Trouble with Dorman 602539

Still waiting a reply, your Dorman wiper linkage and wiper arms do not fit together !!! I had to have the linkage reordered from Amazon (your tech thought it was a single problem) same results . Poor part fitment
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User's recommendation: Do not buy Dorman products

Triana Bri

Tech question

Dorman - Tech question
Just called to verify how to measure pushrod length on a part # cm640217 clutch master cylinder.As it turns out I was measuring correctly, however the scale on my ruler was off by 3 mm . I used a different ruler and it now measures correctly at 205.39 mm from the flat of the ball to the end of the rod. Sorry . Thanks for the help!
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Pros:
  • Good solutions
  • And alternatives to factory parts

User's recommendation: Use a good ruler

Frankand A

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Verified Reviewer

Product doesn't work properly.

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Replaced Control Module, part number Dorman 601-704 Seat Heater Control Module with Pigtail Kit for Select Ford/Lincoln Models. Passenger side works perfectly, drivers side works 3-4 minutes. I rechecked the pigtail wiring and the heated cooling drivers seat and found now issues. All issues seem to point to module. I'd like another to replace the one thats malfuctioning. Amazon directed me to contact you directly because they don't have another to replace the unit thats inop. Please advise. Frank Alfano
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Pros:
  • Parts normally fit and work perfectly

Preferred solution: replacement part

User's recommendation: I've been using Dorman products for 50 years

John David S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

08-10***-*****

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Dorman - 08-10***-*****
I paid for brake lines and they have never came and I never got refunded. Can not seem to get this issue resolved with dorman or ebay. One customer service department just sends me to the other. Very frustrating.
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Loss:
$141
Cons:
  • Poor service all around

Preferred solution: Full refund

Ruben P Nnb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Thermostat housing leacking

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Dorman - Thermostat housing leacking
Dorman - Thermostat housing leacking - Image 2
Broken bleader valve on housing making cooling system leack antifreeze and making engine overheat. Just a defective part work great for 8 months
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Loss:
$60

Preferred solution: A labor claim for the $60 paid to replace the defective part

User's recommendation: Call tech line excellent service

Gayle C Qba

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Verified Reviewer

I've had door issues with windows opening by themselves etc

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.I had to get a dorman part and give my gmc part as trade and it didn't work, took it back got another it didn't work got another that worked to get me home, shortly after it did it again, each time I had to have someone remove my door and do the "fix"...this has cost me plenty...now it's happening again...5 times ...this is ridiculous and you should be ashamed to sell defective parts like this I'm 70+ old lady, by myself on social security...and have been out considerable amount. This time I've been advised to get a genuine part but I no longer have a trade or the funds. I'm so angry.
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Loss:
$700
Pros:
  • No pros
Cons:
  • Everything was bad

Preferred solution: Full refund

User's recommendation: Don't do it

Ross A Fku

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Verified Reviewer
| map-marker Mobile, Alabama

Have been waiting since september

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I placed an order on 9/7/2022 for 50 of a 609-031 transmission control modules. I have called once a month and every time the ETA has been 30 days. Today on 1/10/2023 I was informed that they no longer had an ETA. My biggest issue is when I ordered them I was told it was 30 day leave time and I would have them in october of 2022. My confirmation# is 13554****. Any help with this situation would be appreciated my customer is ready to cancel this order.
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Loss:
$11
Pros:
  • Make a lot of products
Cons:
  • There special orders take forever

Preferred solution: Deliver product or service ordered

User's recommendation: make sure they give you an actual ETA

Angel J Zqy

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Verified Reviewer

PSCM programming

Hi dear, I want to know if you can help me to program a pscm rack for a ford scape 2014 I ve boght a rack from you and you send mi a tool to conecto via OBD2 so I wonder if could help me program the modulo with: IDS, UCDS or Forscan. grettings. Angel Joya
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Preferred solution: I need you help me to program a pscm rack

Anonymous
map-marker Albuquerque, New Mexico

Parts

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About parts that keep breaking and inside door handle on 98 Toyota Tacoma I have purchased the same piece Maybe 13 times so far and they keep breaking in the same exact area the manufacturers need to look into this problem maybe to strengthen the part that's breaking all the time I might have an idea that might work
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Katie A Bgy

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Verified Reviewer
| map-marker Warsaw, Kentucky

Need to speak to someone in corporate

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I was reading an article from 2017 years before i was employed thru dormans and they talk about how they help employees with opiate addiction. At the time i was addicted and they fired me because i spoke of subutex with another employee because i was sick. They never offered me help never asked me if i needed help. They just fired me. I feel like that was wrong and i would like a second chance like the article stated it gave people. I wasnt ever aware at rhe time that any such help was available then. I wasnt offered. I am clean now but afraid to apply because of the incident. Help.
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Preferred solution: A second chance

Brian M Lej

Tired of waiting 3 months for a upgraded instrament bezel and during this time you sent me the plain black when I paid for the upgraded 2004 Chevy Tahoe with stainless steel rings Cadillac. And I sent

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Never again I had ordered the up graded inserment bezel for a 2004 Chevy Tahoe with the chrome rings around guage and after 8 weeks I received the factory plain black. I sent it back you received it and I'm still waiting for my upgraded part been paid for and ordered but not shipped. 3 months now thru Amazon llc . What's going on ? 3 months is a long wait.
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Pros:
  • Various parts solutions
Cons:
  • Poor customer service with warranty issues

Preferred solution: Deliver product or service ordered

Andrew D Erg

Unsatisfied Customer

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I've been using Dorman products for years with little issue. Typically the workmanship/quality is what I expect. I was left very unsatisfied with trying to get a warranty on a product with a limited lifetime warranty as the part failed. Dorman would not warranty the product because as they state "the part has to be returned to the original vendor for warranty". Unfortunately, the vendor is out of business and when informed of that Dorman used their policy to leave me holding a very expensive defective part. Buyer beware!!
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Loss:
$280
Pros:
  • Various parts solutions
Cons:
  • Poor customer service with warranty issues

Preferred solution: warranty defective part

User's recommendation: Beware of "limited lifetime warranty", they may not stand behind their product

Anonymous
map-marker Schenectady, New York

Manifold repair Part

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Hello I am looking for the correct part to fit on my 2016 Silverado 5.3l exhaust manifold, drivers side front and passenger rear. I currently have from Amazon part #917-108 and trying to mount on driver front, it doesnt slide down enough to bolt on. I am now researching #917-142 for a fit. Please help and verify a correct part. Im tired of Amazon chasing because they dont list the proper fit by year range. Thanks Brian
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User's recommendation: I understand that I emailed on Black Friday and many businesses are closed maybe this includes Doorman. I still on Monday afternoon currently 2pm EST have not received a response.

Anonymous
map-marker Sawyerville, Alabama

No start

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i bought your 601-037 product. after installing it the car started and ran. the problem is now the security light is on and its a no start. help
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User's recommendation: Don’t buy there products.

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